HELP / FAQS

We wish to reassure you that Versace adheres to hygiene and sanitation guidelines and protocols that have been put in place by all local governing organizations. As informed by the WHO (World Health Organization) it is safe to receive packages. We advise you to visit their website for more information.

Please consider, all Versace products are shown in Italian sizes and all products have Italian size labels. You can find a Size Table for each product.
The Size Table serves as an indicator to help you to find the right size. Please don't forget, if you have selected the wrong size, you have the possibility to return the item.
Should you have any doubts regarding sizing, our Client Service team will be more than happy to assist you.

Your favorite Versace dressing gowns can now be customised to your liking. You can choose up to 9 characters to be hand-sewn into your dressing gown. Versace reserves the right not to produce personalisations including terms that are derogatory, discriminatory, offensive or infringe on existing trademarks.

We are pleased to inform you that it is now possible to combine standard and personalised items in a single order.

The cost of customisation is 140 GBP, to be added to the standard dressing gown price (355 GBP), totaling at 495 GBP.

Being customised by hand, bespoke dressing gowns take 2 weeks to ship. As a made-to-order style, we can not accept returns of personalised items.

Exceptionally for the current month, personalized orders placed from 05.08.24 - 28.08.24 will be processed from 29.08.24.

It is not possible to change or cancel your personalized bathrobe order once it has been approved or shipped.

Please bear in mind the items meant for children aged 0-36 months are not compliant with Chinese labelling regulation and therefore cannot be distributed in People's Republic of China.

The Versace Online Store accepts the following payment methods:

(i) Credit cards
(ii) PayPal
(iii) Klarna
(iiii) ApplePay

We accept the following Credit Cards: MasterCard, Visa and American Express. Your card or Klarna account will not be charged until your order has left our warehouse. In case of payment through PayPal, the amount will be charged the day of the order. When sending goods back, the amount will be credited back to your bank or PayPal account.

How does Klarna work?

If your order is eligible, you can choose Klarna at checkout for flexible payment options. The use of the payment methods may vary based on your purchase, country,  total order amount, and is subject to credit check and approval by Klarna.

• Pay now:
You can choose to pay now the full amount of your purchase by credit card, direct debit, or direct bank transfer.

For direct debit, please provide your bank details at the time of your purchase. You will be debited from your bank account once your order has been shipped.

For direct bank transfer, login into your personal bank account and authorize the full amount of payment at the time of your purchase. 

• Pay in 3 installments:
The total cost of your purchase will be split into three installments with interest-free rates. 
Pay the first installment once your order is placed. The next two installments are automatically collected by Klarna after 30 and 60 days.

• Pay later: 
Choose to pay within 30 days from when your order shipment is confirmed with interest-free rates.

Please note that a one-time credit agreement is required, and the approval will be notified by Klarna.

 

How to checkout with Klarna?

Enter your card or bank account, or sign in with your Klarna account. Easily manage your purchases and payments in the Klarna account online or on the app.

 

How to schedule payments?

Payments are collected from the debit or credit card or bank account provided at the time of purchase. All scheduled payments are communicated by email. Review your purchases by logging in to your Klarna account online or on the app.

 

How to cancel payments or manage returns?

Once we have accepted your cancellation or return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

Your card information is encrypted in our system using 128-bit SSL technology. This high standard of security means shopping with a card on Versace is secure, and ensures that your data will under no circumstances be accessible by third parties. To ensure that your online credit card payment is as secure as possible, we use Verified by Visa and MasterCard® SecureCode™, internationally recognized authentication technology collectively known as 3D Secure. 3D Secure protects your credit cards against unauthorized use to minimize the risk of online credit card fraud.

To use 3-D Secure you need to register at your Bank.

Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page.

 

The registration at the Versace Online store comes with various benefits:

 

• Track your orders and review past purchases
• Create a personal wishlist and share it with your family & friends or print it out
• Manage your personal data and save your preferred settings
• Manage your account details and address book
• Be invited to online events, exclusive products and special promotions

If you forgot your password, please click here to change it and follow the 'FORGOT PASSWORD' instructions on the Log-in / Registration page. You will then receive a new password.

 

To help ensure that your shopping experience is safe, Versace uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of your browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. Please note that Versace may use your contact details to inform you about new arrivals, exclusive products and services via email. If you would prefer not to receive these updates, please unsubscribe from our mailing list.

Click here to read our Privacy Policy in full.